FAQ’s

If you have lost or forgotten your password you can click ‘forgotten password’ when you try to log into the website and an email will be sent to you with instruction on how to reset.

Yes. Once logged into the website simply click ‘details’ from the tabs on the left hand side. From here there is the option to change your password.

Contact us with your new email address and we will update for you.

If you sign out of the App you may lose any data entered that has not yet been uploaded.

You will receive full IT support. We are here to help with any issues or questions you may have. Simply use ‘contact us’ form via the website at the bottom of this page or a support request (when logged in) and you will receive a quick response to any query you may have however big or small.

We will store your report for you for an unlimited period of time. You will be able to view at any time, however, your report can only be amended within a 60 day period after which time your report will be automatically moved into ‘archived’.

Unlimited. The username and password is valid for any device and can all be used simultaneously.

As many times as you need to providing it is within the 60 days expiry period. You will only use your credits when you generate the report for the first time and after that it’s free to amend.

Yes you can via us. The list that has been produced is very comprehensive however if you do have a commonly used word or phrase then contact us and we will add this for you. If you cannot find the room name you are looking for simply select any room name and after upload amend via the website. Contact us to add to the room name and it will be there for the next time you need it.

When carrying out the Inventory, if certain features in the rooms are the same, you can copy all the details from one room to another. Simply highlight the room you wish to copy FROM and the select the NEW room as applicable. You can change any details that are not identical. Note: only the items are duplicated and not the condition.

No. The report produced displays the photos as landscape only.

You need to select ‘electric meter photograph/gas meter photograph and/or keys photograph’ from the room list and take your photo in ‘add an item’ using the camera icon.

Your remaining credits are shown on the website next to ‘buy credits’.

This is your way of contacting us. Simply send a support request with any query and we will respond as quickly as possible.

This will enable you to email the completed report via a link. This will ensure that the recipient receives it and no need to worry that the file size of the document is too large.

Log in to the website and ‘create new job’ using the tab on the left hand side of the screen. You can then log into the app to retrieve that job by pulling down to refresh the job list and you are ready to start

Once you have created a job on the website you can’t amend it until it has uploaded. Alternatively simply archive it and create another.

Check the rooms that are highlighted and there will be a group that has no information entered so either delete or complete as appropriate.

Once you have completed all the relevant details on the app – tap ‘summary’ which will be below the rooms you have completed and then tap ‘Done’. This will then automatically start to upload providing you have a 3G, 4G or WIFI signal.

Firstly check that you have a 3G, 4G or WIFI signal. On the app, tap ‘completed’ at the bottom and then the relevant job – now tap upload in the top right hand corner. You will be asked if you wish to upload again –tap ’Yes’. You should then be able to see the progress of the upload.

From the App: In the jobs list on the app, tap ‘completed’ at the bottom and this will show you if the job data (ie the wording) has uploaded and also the amount of photos that have uploaded.
From the Website: You will also be able to see from the percentage shown under ‘progress’ in the jobs list.

Yes. This can be done via the editing feature on the website. See FAQ: How do I edit the report after upload? (below)

From the App: If you want to replace the front cover photo you have taken then simply take another and it will replace the original.
From the Website: see FAQ can I edit the job after upload?

From the App: Once you have the job open on the App, tap ‘overview ‘ at the top of the list on the left hand side of the screen and then scroll down on the right hand side and you will see ‘Comments’. Any info added here will appear on the report.

From the Website: General comments can be added to appear on the report when you first create the job on the website and can also be added via the website after upload.

Yes, once the report has fully uploaded you can edit it via the website by simply selecting ‘edit from the jobs list and then ‘edit Report Information’. You will be able to add/delete items, rooms, text and photos as per the instructions below:

Add Room

Type name of room in ‘name’ box ie Cinema room. You can then add groups and items as below.

Add Group

Choose from Free Input or Drop Down.
There are already groups within the Drop Down option – if you cannot find what you need then switch to Free Input and add in your own group.

Add Item

Choose from Free Input or Drop Down.
Name – Use the Drop Down option for the pre populated list or use Free Input to add your own item or phrase.
Condition – If you have used the Drop Down option for the name you also need to use the Drop Down for the condition. Change both to Free Input if required.

Add Photo

This can be done in Add Item – click ‘Browse’ and select your photo.

Add Front Cover Photo

This can be added into any group – simply tick the relevant box that indicates that it needs to be the front cover photo.